Refusionspolitik

FEES AND ELIGIBILITY

Return Shipping Fee

Please note that the customer will bear all return shipping costs unless the original products are defective.

Return Eligibility

• Returns can be requested within 30 days from the date you’ve received all your items.
• Please note that the refund process might be suspended once you open a dispute, the processing time of which could take up to 75 days. Kindly contact our support team at support@shopmicas.com for any questions or requests.
• Items must not be washed, altered, or damaged, and must come with original package and original tags attached.
• All gift cards, surprise box, sale items, shoes, bikini, bodysuits, and accessories (except for scarves) are not eligible for return.
  
• If your order is purchased through store credits accumulated from previous returns, the order is not eligible for return.

RETURN PROCESS

How to return my orders?

• Email us at support@shopmicas.com with title "Return Request: #XXXXXX(Your Order Number)".
• Please note that you can only submit ONE request for each order.
• Tell us the item(s) you would like to return and the reason for return.
• We'll be in touch with instructions for your return after we receive your information.

REFUND PAYMENT

Where is my refund?

The way your refund is processed depends on your original payment method.

• For Gift Card payments:

  The refund will be issued to your gift card account as full store credits equal to the returned item(s).

• For Bank Transfer, Paypal payments or Klarna payments:

  Option 1 - Gift Card: full store credits equal to the returned item(s) and plus an additional 20% of that price.

  Option 2 - Cash: refund to the original payment account. Please note that the original shipping fee will be deducted.

How long will it take to get my refund?

The processing of a refund may take up to 10 working days after receiving your return to our warehouse.